Business Office Services

Denials Resolution (Technical and Clinical/Coding):

Denied accounts have reached a pain point across the industry, with denials growing 20% over the last five years. Meduit will utilize EDI billing data (ANSI 276/277 and 835) and remit data to determine and classify the nature of the denial. Meduit employs highly experienced denial staff specializing in effectively appealing and overturning denials to maximize recovery and reduce loss. Credentialed clinical staff oversee the clinical appeal processes, reviewing medical records and appealing based on documentation supporting the needs for the service. As an add-on, certified coding staff review code-based denials and ensure correct and appropriate coding is applied to both the claim and the EHR for faster payment recovery.

Early Out Self-pay:

Using a state-of-the-art collection platform to collect patient liability balances, applying innovative technology and tools to drive cash and dramatically decrease bad debt. The use of digital technology allows Meduit to meet patients where and how they want to be met, customizing the outreach to enhance the patient experience.

EBO (Extended Business Office):

A hybrid model working both in your patient accounting system for full transparency at all times and utilizing our state-of-the-art collection platform to provide a Comprehensive Patient Experience Model with digital communications, automation and reporting. Meduit’s EBO model delivers exceptional results while providing a superior patient experience.

Patient Concierge App:

Understanding a hospital bill can be challenging for patients. They often cannot discern what they owe and how to pay it. When a patient launches the app, an avatar named Eve walks them through their bill and explains every part of it, prompting the patient to make a payment or access their account online.

Click HERE for more information about Meduit’s Patient Concierge App.

Staffing Solutions:

Meduit can augment staffing shortfalls with experienced revenue cycle and customer service call center staff. Meduit has resources, both domestic and non-domestic, to scale up quickly and meet your needs.

Insurance Billing & Follow-up:

Billing and recovering insurance balances from any payer, accelerating cash flow and decreasing dollars and days in A/R with Meduit’s highly trained staff and the best technology. Meduit is committed to the conversion and maximization of our A/R to cash. Meduit stays up to date with constantly changing government regulations, payer requirements and documentation and is your trusted partner for all of your insurance billing and follow-up needs.

Legacy A/R Work Down:

As healthcare providers move to new system platforms, the priority and focus should be on the new system environment, not the “legacy” AR in the old system. Meduit can assist with the transition by working the Legacy AR in the old system to maintain continuity with your patients so you can focus your resources on the new technology, while maintaining a positive cash flow. This service can be tailored to specific aging, balances and financial classes.

Workers’ Compensation:

Meduit works with the patient’s employer and workers’ compensation carrier to ensure that workers’ compensation claims are collected accurately in a timely manner. Meduit understands the specific billing rules, reimbursement and standards set by the State’s Fee Schedule, as well as the regulations set by the U.S. Department of Labor, County and City Workers’ Compensation processes, and insurance carriers to resolve these complex claims.

Bad Debt Collections:

Meduit’s extensive collection programs on patient balances that have been written off from true self-pay and self-pay after insurance. Meduit utilizes a mix of proven tools, including a propensity-to-pay segmentation model and various patient engagement channels (including an online payment portal, email and text, along with the traditional methods), making it easy for patients to fulfill their payment obligation. Coupled with strict compliance of state and federal regulations, Meduit is dedicated to healthcare collections and treats patients with respect, compassion and understanding.

Employee Overpayments:

The overpayments service is a no-risk solution that enables professional organizations to avoid unnecessary write-offs and recover from payments made to employees from payroll, expense advances, tuition reimbursement, and relocation fees.

Patient Financing:

An alternative solution to provide a convenient, flexible and low-cost option for patients to pay medical expenses, while the healthcare provider immediately receives full payment without the need to discount services. All patients qualify, and a credit check is not required. These low-interest loans are designed to fit within monthly cash flow budgets, and there are no surprise fees or payment penalties.

Click HERE for more information about Patient Financing.